Warranty & after-sales保修与售后
Clear cover, honestly scoped清晰的保障，诚实的范围
We separate what’s covered, by whom, and for how long — with clear minimum periods by material: 1 year on timber and board, 3 years on aluminium systems, 2 years on accessories, from handover.
Minimum cover by component
| Component | Minimum cover |
|---|---|
| Aluminium systems铝合金系统Door & window systems, aluminium carcass and frames — system and installation, from handover. | 3 years |
| Glass worksAluminium-framed glass systems — supply and installation against defects. | 3 years |
| Hardware & accessoriesHinges, runners, tracks, locks and mechanisms — or the supplier’s terms where longer. | 2 years |
| Timber & boardCabinet boxes, fronts and board structure against defects, from handover. | 1 year |
| Surfaces — SPC & WPCSPC flooring and WPC wall panel — supply and installation against defects. | 1 year |
| Office systems (PROWORKS)办公系统（PROWORKS）Workstation and storage systems — system and installation. | 1 year |
All periods run from handover sign-off. Where ALUMAX supported the layout and material choices, that guidance is recorded; on managed projects, coordination and QC are documented to ELS standards.
After-sales — the year-one rhythm
- Day 1
Handover & sign-off
We walk through it together, log any snags, and hand over the care guide. Warranty activates on sign-off.
- Day 7
Settling-in check
A quick message once you’ve used it for a week — we confirm everything opens, closes and drains as it should.
- Day 30
First-month review
Hinges, runners and seals re-checked; any minor adjustments made while everything is still fresh.
- Month 6
Mid-warranty check-in
Seals, alignment and wet-zone condition reviewed — the point where a humidity issue would first show.
- Year 1
Annual review
Warranty status confirmed, a maintenance refresh, and anything under cover put right.
This is the standard year-one rhythm we aim for — check-ins are by message or an on-site visit as needed, and the exact schedule is confirmed with your project.
If something needs attention
- We acknowledge your messagewithin 1 working day
- On-site assessment, where neededwithin 3–5 working days
- An agreed action planat the assessment, with a timeline
- Covered rework scheduledto the agreed plan
These are our service targets in working days from when you reach us — the fastest route is WhatsApp. Final response commitments are confirmed with your project.
What is not covered不在保修范围内的项目
- Misuse or overloading beyond rated capacity误用或超出额定承载能力的超负荷使用
- Unauthorised modification未经授权的改装
- Water exposure beyond the material’s specified zone超出材料指定区域的水接触
- External leakage or building defects from other trades外部渗漏或其他工种造成的建筑缺陷
- Failure to maintain (seals, ventilation, cleaning)未进行维护（密封、通风、清洁）
- Normal wear and tear正常磨损
- Building movement or hidden leakage建筑变形或隐蔽渗漏
- Pest damage where the material is not specified as pest-resistant材料未注明防虫处理时的虫害损坏
- Supplier-excluded items供应商排除的项目